IT Applications Manager - Krakow

at  Imperial Brands

PRINCIPLE ACCOUNTABILITIES

• Be the single point of contact and SME (subject matter expert) for the operational IT around the applications in scope
• Ensuring ITIL processes are devolved and maintained and improved
• Introducing innovation and continuous improvement into services provided by individual vendors at reduced cost
• Managing the set of contractual obligations and services
• Ensuring Vendor performance against SLA’s through the running of regular Service Quality Reviews,
• Acting as initial point of escalation for all contract and governance issues
• Support the process of sourcing new vendors enabling the acquisition of new products and services from vendors

SKILLS AND EXPERIENCE REQUIRED

• Proven experience of application management and end-to-end IT support
• Experience of working with multi support teams in different regions, languages and cultures
• Vendor Management
• ITIL v3 or v4 best practices
• Fluency in English (speaking and writing)
• Must have strong communication and presentation skills

ABOUT US

We’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference

Our IT Applications Manager will join a Global Application Operations and will be responsible for service management of IT solutions and its vendor’s and supplier’s performance and the delivery of managed services to satisfy the business needs. They will focus on the new global S4/ HANA SAP platform covering all functional SAP aspects including manufacturing and several more.
By joining our office in Krakow you will become a part of an inclusive, innovative global FMCG business supported by 25,000 employees” within the intro.