IT Business Applications Manager

at  WinSport

WHAT YOU BRING:

• Strong knowledge of business application development and support with broad experience with a number of different applications relating to eCommerce, Activity Management, Retail, F&B & Event Management.
• 10+ years’ experience in the IT field
• Management experience in leading a diverse team
• Experience in a variety of data integration technologies.
• Knowledge and understanding of goals and the interdependencies of functional departments and groups and the ability to lead IT projects in addressing overall business needs.
• Knowledge and ability to direct staff and vendors in integrating information technology services with the work requirements and deliverables of the unit.
• Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, cybersecurity etc.
• Knowledge of project management process and systems, ITIL/ITSM

WHAT THE ROLE IS ALL ABOUT:

As the IT Business Applications Manager at WinSport, you will be responsible for the management of our business applications’ operational support, maintenance, and development. This will involve managing multiple IT providers (MSP and Application Vendors) to ensure the seamless integration and optimization of our IT systems, supporting various departments and enhancing the overall guest experience. This position is based in Calgary.
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WHAT YOU WILL BE DOING:

• Provide oversight and management to the IT support team and vendors to deliver IT services.
• Assesses user needs to provide support and proactive service, including analysis of opportunities to take advantage of available tools
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
• Manages the release process for applications, including effective department wide and end user communication.
• Handling multiple demands across departments, and effectively communicating priorities and timelines
• Provides coaching and regular one-on-one feedback to all members of the team
• Manages delivery and service level objectives by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
• Develops relevant metrics, measures and shares information across the organization for continuous improvement of operations
• Works closely with departments to evaluate, select, and implement systems and procedures that support the business plan and IT strategies. Prepares analysis and or proposals for other enterprise departments when necessary
• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
• Assists with the preparation of budget for the IT department, and services related interfaces and applications
• Keeps abreast of new developments and forecasts future trends
• Maintains a strong understanding of technology and its application to achieve business objectives
• Serves as an internal consultant to other lines of business staff and operations community as needed
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required within the team