IT Business Partner

at  Jacobs Douwe Egberts

IT Business Partner
Information Technology
Auckland
Full-time
New Zealand
Job Description
We are looking for an IT Business Partner who will oversee our NZ IT and be the main contact point for our associates in New Zealand. You will work closely with our main IT vendor (Accenture) to ensure they deliver great service to our team.
You will be based across our head office and our factory in East Tamaki.
Are you up for this challenge?

In this role, you will:

• Acts as the key liaison across the business units, the information technology teams, and external IT partners.
• Develops a deep understanding of how the business works, the issues and challenges it faces, and translates Business needs into IT enabled solutions.
• Represents and Drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities.
• Manages stakeholder expectations and alignment with business goals.
• Ensure that day-to-day IT Applications Support services meet business needs and align with JDE Peet’s company values (Simplicity, Entrepreneurship, Accountability, Discipline and Solidarity)
• Be the main point of contact for our main IT partner Accenture, together with our ANZ IT Manager
• Enable the fix by effectively managing Accenture and holding them accountable for meeting our SLAs
• Be the expert on all system improvements and project roll outs including providing assistance and knowledge to the rest of the business
• Suggest and work on improvements to local infrastructure and network
• Reprioritise work and support our vendors in resolving priority incidents when the main office & factory are impacted by high priority incidents
• Work on various projects to improve user experience e.g IT onboarding of new associates

Qualifications

For this role as an IT Business Partner, we’re looking for someone who has the following skills and experience:

• Business partnering experience
• Experience with ITIL v3 is a bonus
• 3+ years working experience in IT
• You can be the bridge between IT stakeholders and the business, explaining IT in a very simple and understandable way
• You know how to prioritise and when to say ‘no’ to requests, and you are a clear communicator
• You’re organised and stay on top of all that’s happening in IT in NZ
• You’re a great stakeholder manager and maintain a good relationship with both Accenture and your internal stakeholders
• You enjoy working autonomously and you’re able to drive your agenda
• Unrestricted Work Visa

Nice to have:

• Data Analytics skills
• Ecommerce platforms knowledge

Additional Information

In this role, you will:

• Acts as the key liaison across the business units, the information technology teams, and external IT partners.
• Develops a deep understanding of how the business works, the issues and challenges it faces, and translates Business needs into IT enabled solutions.
• Represents and Drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities.
• Manages stakeholder expectations and alignment with business goals.
• Ensure that day-to-day IT Applications Support services meet business needs and align with JDE Peet’s company values (Simplicity, Entrepreneurship, Accountability, Discipline and Solidarity)
• Be the main point of contact for our main IT partner Accenture, together with our ANZ IT Manager
• Enable the fix by effectively managing Accenture and holding them accountable for meeting our SLAs
• Be the expert on all system improvements and project roll outs including providing assistance and knowledge to the rest of the business
• Suggest and work on improvements to local infrastructure and network
• Reprioritise work and support our vendors in resolving priority incidents when the main office & factory are impacted by high priority incidents
• Work on various projects to improve user experience e.g IT onboarding of new associate

For this role as an IT Business Partner, we’re looking for someone who has the following skills and experience:

• Business partnering experience
• Experience with ITIL v3 is a bonus
• 3+ years working experience in IT
• You can be the bridge between IT stakeholders and the business, explaining IT in a very simple and understandable way
• You know how to prioritise and when to say ‘no’ to requests, and you are a clear communicator
• You’re organised and stay on top of all that’s happening in IT in NZ
• You’re a great stakeholder manager and maintain a good relationship with both Accenture and your internal stakeholders
• You enjoy working autonomously and you’re able to drive your agenda
• Unrestricted Work Vis