IT Business Services AssociateConsultant

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

TECHNICAL SKILLS (ADVANTAGE)

• Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
• SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
• Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
• Experience in Performance tuning, technical reviews and Audits
• Knowledge of High Availability/Disaster Recovery Strategy
• Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

PERSONAL SKILLS

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

SUMMARY AND ROLE INFORMATION

As an SAP Technology Support Engineer, you will:

• Work in shifts which may include weekends or public holidays as required by the project
• Deliver 1st and 2nd level support consulting services
• Be in direct contact with the customer via phone, email or ticketing system
• Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
• Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
• Work in alignment with the company procedures to ensure an efficient and quality service
• Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
• Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

• Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Good learning capabilities to be able to complete the SAP BASIS Certification
• Knowledge of enterprise-level applications and understanding of Global Delivery model