IT Business Services Senior Consultant

at  SAP

SUMMARY:

SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.
Meet your team: ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

and other customer requirements).

• Ensure seamless alignment across multiple ECS and other SAP internal and externa

knowledge.

• Good understanding of technical infrastructure and virtualised system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy an

AS CLIENT DELIVERY MANAGER YOU WILL BE RESPONSIBLE FOR THE FOLLOWING TASKS:

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the

voice of the client within SAP.

• Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS

functions and roles to deliver as per contract scope and in line with customer

expectations.

• Setup proactive service plan and conduct regular service review meetings with clients

(operational and strategic topics).

• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests

and other customer requirements).

• Ensure seamless alignment across multiple ECS and other SAP internal and external

stakeholders.

• Oversee client onboarding activities, upgrade/migration projects, and other service

delivery initiatives.

• Support commercial change request management in the client lifecycle, perform contract

compliance and risk management (project and business risks).

• Support the positioning of additional ECS offerings and support contract renewal in

alignment with SAP sales and pre-sales teams.

• Share knowledge across CDM community

ROLE REQUIREMENTS:

• Fluency in English is mandatory
• Proven track record and 5-7 years of professional experience in managing client engagements, e.g. in Service Delivery

Management, Consulting, or Pre-Sales settings.

• Strong customer orientation with a focus on relationship-, expectation- and de-escalation

management.

• Good understanding of SAP Basis, system migration and/or functional SAP application

knowledge.

• Good understanding of technical infrastructure and virtualised system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and

service portfolio.

• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure

certifications are beneficial.
tbd
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.