IT Colleague Support Analyst - Bristol (6 month FTC)

at  DAC Beachcroft

Job Introduction
Due to an internal promotion, DACBeachcroft is recruiting for an IT Colleague Support Analyst to join our IT Support Team on a full-time, hybrid basis in our Bristol office. This is a 6 month fixed-term contract, and not a permanent position.
The main responsibilities of this role are to deliver quality & value added IT onsite support services to all DACB users and locations, resolve in scope service requests and break-fix incident tickets to agreed SLA’s for IT hardware related services, as well as to deliver a first class new starter experience (all equipment ordered provisioned, tested and delivered to new starter location).
We are a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role as set out in this advert. If this applies to you contact disabilityconfident@dacbeachcroft.com in confidence, quoting the reference number for this vacancy in the subject box of your email, and a member of the team will be in touch.
We are happy to talk flexible working and have in place a Flex-forward working scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Main Responsibilities

HARDWARE KNOWLEDGE:

• Diagnosing and repairing desktop, laptop, and peripheral hardware issues.
• Experience with replacing components like RAM, hard drives, motherboards, and power supplies.
• Assembling and disassembling computer systems.