IT Configuration Specialist

at  Shorza

MINIMUM REQUIREMENTS:

• IT Diploma or Degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in IT support, configuration, or a related role.

ROLE OVERVIEW:

The IT Configuration Engineer will be responsible for configuring and troubleshooting the platform, assisting users with platform-related issues, and setting up new clients. This role involves customizing client settings, including branding, email configuration, document setup, and tax defaults. Ideal candidates will have a solid understanding of modern office computing, with additional training provided for specific tools and tasks.

KEY RESPONSIBILITIES:

• Debug and resolve platform-related issues for end-users.
• Set up new clients, including configuring branding, emails, documents, and tax defaults.
• Support troubleshooting of configuration issues and provide assistance where needed.
• Collaborate with the team to improve user experience and streamline configuration processes.
• Develop and implement configuration management plans and policies to ensure system consistency.
• Manage version control to track software, hardware, or system configuration changes.
• Establish and maintain baselines for configurations as reference points for updates.
• Review, evaluate, and implement changes, ensuring documentation and approval of all modifications.
• Create and maintain configuration management documentation, including system specifications and change records.
• Conduct configuration audits to ensure compliance with standards and verify documentation accuracy.
• Use configuration management tools (e.g., Git, Ansible, Puppet) to automate processes and improve efficiency.
• Ensure quality assurance by monitoring that changes do not negatively impact system performance.