IT Customer Coordinator, Digital Products

at  Unilode

ABOUT UNILODE

Unilode owns and manages the world’s largest fleet of approximately 160,000 unit load devices (ULDs), for use in the aviation industry, and owns and operates the largest global network for the maintenance and repair of ULDs and inflight food service equipment. Unilode provides management, repair, short term leasing and digitalization solutions to over 90 airlines through a network of more than 550 airports, 18 regional offices and 50 certified repair stations, supported by 700+ employees. For more information visit unilode.com.

POSITION OVERVIEW

IT Customer Coordinator, Digital Products will work closely with the airline customers and ground handling agents within their regions and cross-divisional teams to coordinate the delivery of digital benefits and contractual requirements within the established timelines. This individual will educate users about Unilode’s digital product as well as facilitate the implementation of digital infrastructure ensure ultimate coverage of ULD operational areas. The IT Customer Coordinator, Digital Products will also be responsible for coordinating mitigating efforts to increase Unilode’s digital fleet and reporting on progress and actions to stakeholders. Additionally, they will support the manager with project management related tasks such as preparing meetings, facilitating communication, and coordinating project timelines to ensure smooth project execution.

QUALIFICATIONS

• College degree preferably related to aviation, business, logistics or IT or relevant work experience.
• Experience in project management or coordination independently, particularly in organizing highly complex projects with a large number of stakeholders.
• Proven experience in customer engagement and strong organizational skills, including the independent preparation of communication-related tasks such as meetings, presentations, briefings, and independent follow-ups.
• Previous aviation experience, particularly in the operations area of an airline or air cargo, is highly desirable.
• Superior organization skills, including proficiency in MS Office applications such as PowerPoint, Outlook, and Excel, for effective communication and project management.
• Ability to process information, take direction, and deliver actionable results with minimal supervision.
• Meticulous attention to detail, ensuring accuracy and completeness in work products, with a focus on maintaining quality standards.
• Strong analytical, problem solving, and project management skills, with the ability to effectively manage multiple, competing priorities simultaneously.
• Excellent verbal, written and interpersonal communication skills for clear and concise communication with stakeholders.
• High attention to detail including precise and effective communication and proven ability to manage multiple, competing priorities simultaneously.
• Results driven and can lead/drive solutions, with a focus on achieving project objectives and meeting customer requirements.
• Fluent in English (oral and written). Additional languages spoken in assigned region desired.
• Highly self-motivated and keen to work in a fast-paced organization with a passion for working on new technologies.
• Ability to understand customer and business needs and convert them into a compelling product vision.
• Ability to create detailed, well-written documentation for a variety of audiences.
• Excellent stakeholder management and influencing skills, with the ability to collaborate effectively with cross-functional teams and engage with customers to address their needs.
• Enthusiasm to proactively coordinate and act within a team environment.
• Adaptability to dynamic work environments, including occasional adjustments to accommodate meetings with stakeholders across different time zones.
• Travel required.

• Coordinate with customers/ground handlers to increase the existing digital network and tag installation programs.
• Analyze deployment progress reports and take proactive action to ensure customer timelines are met.
• Work with other digital customer coordinators to ensure efficiency in deployment plans.
• Update progress reports to ensure accurate and timely updates to customers.
• Educate customers and ground handlers on the digital product.
• Work with stakeholders in the facilities requiring digital coverage to determine the number of readers to order and/or use of the mobile app.
• Place orders for readers and facilitate logistics to the final installation location.
• Maintain organization’s effectiveness and efficiency by delivering and supporting strategic plans for implementing Unilode’s global digital network.
• Understand organization goals, strategies, business processes, and interaction between all internal software programs.
• Complete projects by coordinating resources and timetables with internal business units and third-party suppliers.
• Verify application results by conducting technical system audits of business requirements implemented.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Assure satisfaction and quality delivery against expected business success criteria.
• Coordinate the delivery and execution of all digital milestones and deliverables.
• Responsible for customer digital KPIs and SLAs.
• Additional duties as assigned.