IT Customer Service Coordinator
at Y Recruit
Pretoria, Gauteng, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Dec, 2024 | Not Specified | 20 Sep, 2024 | 5 year(s) or above | It,Sql,Interpersonal Skills | No | No |
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Description:
JOB OVERVIEW
- Date Posted: Posted 5 days ago
- Location: Pretoria, Gauteng
- Job Title: IT Customer Service Coordinator
- Closes: 30 September 2024
- Education Level: Diploma
- Job Level: Senior
- Minimum Experience: 5- 7 Years
IT CUSTOMER SERVICE COORDINATOR REQUIRED IN PRETORIA EAST.
My Client is seeking a dedicated IT Customer Service Co-Ordinator to join their team.
The ideal candidate will have a passion for delivering top-notch customer service as well as a good grasp of technical aspects or some IT background.
EXPERIENCE & QUALIFICATIONS:
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and meet performance targets.
- Good technical comprehension a must
- IT background beneficial
- Basic understanding of SQL
- Knowledge of relevant health industry regulations and best practices beneficial
Responsibilities:
- Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
- Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
- Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
- Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
- Quality Assurance:
- Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
- Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
- Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
REQUIREMENT SUMMARY
Min:5.0Max:7.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Pretoria, Gauteng, South Africa