IT Customer Service Coordinator

at  Y Recruit

JOB OVERVIEW

• Date Posted: Posted 5 days ago
• Location: Pretoria, Gauteng
• Job Title: IT Customer Service Coordinator
• Closes: 30 September 2024
• Education Level: Diploma
• Job Level: Senior
• Minimum Experience: 5- 7 Years

IT CUSTOMER SERVICE COORDINATOR REQUIRED IN PRETORIA EAST.

My Client is seeking a dedicated IT Customer Service Co-Ordinator to join their team.
The ideal candidate will have a passion for delivering top-notch customer service as well as a good grasp of technical aspects or some IT background.

EXPERIENCE & QUALIFICATIONS:

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and meet performance targets.
• Good technical comprehension a must
• IT background beneficial
• Basic understanding of SQL
• Knowledge of relevant health industry regulations and best practices beneficial

• Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
• Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
• Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
• Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
• Quality Assurance:
• Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
• Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
• Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.