IT Customer Service Coordinator

at  Y Recruit

Pretoria, Gauteng, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Dec, 2024Not Specified29 Sep, 20245 year(s) or aboveInterpersonal Skills,It,SqlNoNo
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Description:

JOB OVERVIEW

  • Date Posted: Posted 1 week ago
  • Location: Pretoria, Gauteng
  • Job Title: IT Customer Service Coordinator
  • Closes: 30 September 2024
  • Education Level: Diploma
  • Job Level: Senior
  • Minimum Experience: 5- 7 Years

IT CUSTOMER SERVICE COORDINATOR REQUIRED IN PRETORIA EAST.

My Client is seeking a dedicated IT Customer Service Co-Ordinator to join their team.
The ideal candidate will have a passion for delivering top-notch customer service as well as a good grasp of technical aspects or some IT background.

EXPERIENCE & QUALIFICATIONS:

  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work under pressure and meet performance targets.
  • Good technical comprehension a must
  • IT background beneficial
  • Basic understanding of SQL
  • Knowledge of relevant health industry regulations and best practices beneficial

Responsibilities:

  • Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
  • Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
  • Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
  • Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
  • Quality Assurance:
  • Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
  • Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
  • Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.


REQUIREMENT SUMMARY

Min:5.0Max:7.0 year(s)

Outsourcing/Offshoring

IT Software - Other

Customer Service

Graduate

Proficient

1

Pretoria, Gauteng, South Africa