IT Delivery Manager

at  Deloitte

DESCRIPTION OF THE POSITION

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YOUR JOURNEY WITH US

We are seeking an experienced Delivery Manager to oversee the delivery of Technology projects from the requirements gathering phase till the final delivery.
Those projects typically entail the custom development (Microsoft .Net) of an application to support the Tax & Legal core business.

Your responsibilities:

• Delivers agreed results within scope, schedule and budget while bridging the gap between the products owners expectations and the product team delivery capabilities
• Oversees the incident, problem, and change management processes, ensuring timely resolution of issues and minimal disruption to business operations.
• Timely reporting of potential problems to the products owners and DAF leadership seeking pro-active resolutions to avoid escalations and impact to the product delivery
• Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs), identifying areas for improvement and implementing corrective actions as needed.
• Provide leadership and guidance to team members, fostering a culture of continuous learning, collaboration, and innovation.
• Serve as a point of escalation for complex technical issues and customer concerns, ensuring prompt resolution and customer satisfaction.
• Stay current with industry trends, best practices, and emerging technologies, recommending and implementing solutions to enhance service delivery.

Let’s talk about you
In many cases, those applications will be customer facing and/or used by multiple Deloitte member firms around the globe. The delivery manager is required to have extensive experience in managing custom development projects end to end up to the Go-Live in Production and transition into support. The ideal candidate is able to steer a team of functional analysts and developers and deal with project dependencies and other stakeholders (business, central IT department, global Deloitte functions, external customer). The ideal candidate will have a strong background in Agile project and service delivery management, a proven track record of leading teams, and a deep understanding of project management methodologies.

Key skills:

• Bachelor’s degree in computer science, information technology, or a related field; advanced degree preferred.
• Minimum of 10 years of experience in delivery and or service management, with a focus on delivering services to enterprise clients.
• Strong knowledge of project management and best practices, certification is a plus.
• Proven leadership experience, with the ability to inspire and motivate team members to achieve committed goals.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, stakeholders, and team members.
• Demonstrated problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience with delivery management tools and systems, such as ServiceNow, Azure DevOps or other Service Management solutions.
• Familiarity with cloud computing, virtualization, networking, and cybersecurity concepts and technologies.
• Ability to work independently and collaboratively in a dynamic team environment, with a strong commitment to customer service and quality.

• Delivers agreed results within scope, schedule and budget while bridging the gap between the products owners expectations and the product team delivery capabilities
• Oversees the incident, problem, and change management processes, ensuring timely resolution of issues and minimal disruption to business operations.
• Timely reporting of potential problems to the products owners and DAF leadership seeking pro-active resolutions to avoid escalations and impact to the product delivery
• Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs), identifying areas for improvement and implementing corrective actions as needed.
• Provide leadership and guidance to team members, fostering a culture of continuous learning, collaboration, and innovation.
• Serve as a point of escalation for complex technical issues and customer concerns, ensuring prompt resolution and customer satisfaction.
• Stay current with industry trends, best practices, and emerging technologies, recommending and implementing solutions to enhance service delivery