IT Desktop Support | Assistant Manager

at  MetTech Enterprises

REQUIREMENTS:

• 3 yrs experience as Desktop Productivity Analyst or Data Developer
• Bachelor’s/College Degree or at least 2 years in college with relevant experience.
• Strong knowledge in programming languages (XML Path Language, RegEx, PHP, Java, etc.)
• Minimum 1 year of experience in process improvement, process reengineering, or process reviews
• Proficient in process mapping, data analysis, and problem-solving tool
• Excellent skills in real-time time management is a must
• Strong organizational skills to ensure critical timelines are met
• Accuracy and attention to details is a must in this role
• Detail oriented with ability to deliver project deliverables with little supervision
• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
• Demonstrate analytical, organizational, problem solving and creative thinking skills
• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Flexible and willing to work in shift schedules

• Monitors, reviews, and analyzes the data or external environment to support the research and analysis done from internal sources.
• Presents actionable recommendations, presentations, reports, and documents to help with the use of the information.
• Data Analysis and data mining which includes use of applications for data import/export, manipulation, reporting and analysis.
• Regularly performs data analysis and proactively communicate possible impacts to business
• Supports management with all necessary reports and needs to facilitate the process of decision making
• Maintains confidentiality relative to the organizational strategies, objectives and practices
• Partners with subject matter experts to identify process enhancements to improve overall efficiency and quality
• Develop innovative approaches to improve and track processes with the use of Triggers (similar type of concept used in If-Then statements)
• Utilizes process mapping techniques to detect and resolve opportunities
• Owns the Trigger process from the creation of the Trigger to deployment. This includes testing and implementing necessary updates to the Trigger to optimize its overall success
• Ensures overall effectiveness of deployed Triggers by consistently communicating with business partners and seeking feedback
• Conducts job shadows to gain the necessary knowledge required to implement process enhancements