IT Dev Support Engineer

at  National Broadband Ireland

2452
Dublin
Permanent
National Broadband Ireland (NBI) is currently accepting applications for the role of IT Dev Support Engineer to join their growing team!
Job Title: IT Dev Support Engineer
Group: IT
Department: IT
Reports to: IT Services Manager

KEY OBJECTIVES / ACCOUNTABILITIES:

NBI is looking for an experienced IT Dev Support Engineer who wants to jump in head-first and help scale a mission-driven company experiencing rapid growth. As the IT Dev Support Engineer you will help support functional systems that improve customer experience.
IT Dev Support Engineer responsibilities include supporting AWS serverless products and COTS products, identifying production issues and supporting integrations that meet customer needs. If you have a background in AWS serverless functions and are familiar with low code environments we’d like to meet you.

KNOWLEDGE & EXPERIENCE:

• BSc in Computer Science, Engineering or relevant field
• Work experience as a DevOps Engineer or similar software engineering role
• Good knowledge of AWS services & java
• Working knowledge of databases, SQL, JSON, Javascript, Unix skills (RedHat)
• Strong problem-solving attitude
• Team spirit

• Ultimately, you will execute and automate operational processes fast, accurately and securely.
• Implement integrations & solutions requested by customers
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Support software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance