IT End User Computing Specialist

at  DOrbit

Work location:

Italy, Lombardy, Fino Mornasco
Sector:

Aerospace industry
Role:

Technology / IT
Date of last update:
04/09/2024

KEY ACCOUNTABILITIES:

• Follow the deployment and configurations of personal computers, smartphones, network equipment, and peripherals.
• Monitor computer systems and networks to maintain appropriate performance levels.
• Provide 1st and 2nd level onsite support to end users to resolve their technology problems with a high standard of customer service.
• Manage projects related to end-user computing, including mobile device management, end-user compliance, cybersecurity projects, and enforcement initiatives.
• Help in implementing new solutions and improvements in IT services.
• Second-line technical support of the internal services, guaranteeing their performance and effectiveness.
• Document internal procedures, including guides and FAQs for the end user’s reference.
• Leverage ITSM platforms to detect and correct problems, ensuring that IT issues are systematically tracked and managed.
• Interact with other team members on different IT projects and initiatives.

TECHNICAL SKILLS REQUIRED:

• Windows Client: Advanced knowledge of Windows operating systems and support.
• Linux Client: Proficiency in managing and troubleshooting Linux-based systems.
• Apple Client: Strong experience with macOS and Apple device support.
• Android & iOS: Expertise in managing and supporting Android and iOS devices.
• MDM (Mobile Device Management): Experience in configuring and managing MDM solutions for mobile devices.
• ITSM (IT Service Management): Proficient in using ITSM platforms to manage and track IT issues.
• Azure Virtual Desktop: Experience in deploying and managing Azure Virtual Desktop environments.
• Intune: Strong skills in using Microsoft Intune for device management and security.
• Scripting: Ability to automate tasks and improve efficiency using scripting languages such as PowerShell, Bash, or Python.

QUALIFICATIONS:

• Experience: Proven experience in end-user support, network administration, and troubleshooting in environments with Microsoft, Linux, and Apple devices.
• Excellent problem-solving skills and ability to work under pressure to deliver within tight deadlines.
• Demonstrated communication skills.
• Demonstrated time management skills.
• Ability to give and receive constructive feedback.
• Strong interpersonal skills, including the ability to work collaboratively in a team environment.
• Proficiency in managing multiple tasks simultaneously and prioritizing effectively.

SKILLS NEEDED:

• Experience with ITSM platforms.
• Demonstrated capacity in managing and leading focused IT projects on end-user computing.

Please refer the Job description for details