IT Endpoint Technician

at  SAM LLC

Who We Are:
For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services™ (MGS™) framework. As North America’s premiere MGS™ company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client’s business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles.
Your Impact at SAM:
The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Image and deploy computers and peripherals
• Assist with maintaining images, windows updates, deployments and driver updates
• Computers and peripheral troubleshooting
• Technical Support - Provide phone, remote and onsite technical support for computers, printers, phones and users as necessary
• Install and troubleshoot
• Desktops, Laptops and tablet computers
• Printers, plotters, copiers and scanners
• Cellular phones and tablets
• Ability to manage provisioning, tracking, de-provisioning and usage reporting of equipment
• Assist with managing KACE, MDM, DDS, and other asset management systems
• Manage and utilize inventory of on hand spare equipment for quick user turnaround
• Logistics of IT equipment via various couriers
• Manage the repair or replace (RMA) defective computer equipment with IT vendors
• Assist in creating and maintaining documentation and standards related to IT processes and procedures
• Perform other duties or special projects as requested related to area of responsibility
• Supports the Company to achieve its vision and mission, while successfully practicing its core values related to employees, ethics, operational excellence, safety, integrity and corporate social responsibility
• Work with small team in energetic professional environment
• This position does not have supervisory responsibilities

What You Bring to SAM:

• 2 to 5 years’ experience working on a help desk team in a multi-office environment
• Experience with the following technologies:
• Understanding of computer imaging
• Windows Desktop Operating System
• User provisioning and de-provisioning processes
• PC hardware repair
• Installing, patching, uninstalling other applications
• A+ preferred

Our Perks:

• Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available)
• Generous paid time off (vacation, sick, holidays and parental leave) – Accrual starts immediately
• 401(k) program offers 100% employer match up to 5%
• Paid continuing education courses and tuition reimbursement
• Employee Assistance Program – Your mental health is our priority
• No glass ceiling! Truly a place to spread your wings (Ask about our Career Pathing!)
• Trainings throughout the year – Specialized in-house trainings programs designed to assist you in advancing in your career
• Office snacks, free food and fun-themed events for employees throughout the year
• Passion for our Community – You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program

Please refer the Job description for details