IT Executive

at  HMI MEDICAL CENTRE PTE LTD

ABOUT STARMED SPECIALIST CENTRE:

Established in 2018 and a member of HMI Group, StarMed Specialist Centre is a one-stop private ambulatory care centre, comprising of GP, urgent care and health screening services, specialist clinics, operating theatres, endoscopy suites, radiology facilities, physiotherapy centre, day suites and occupational health services. With more than 40 experienced doctors, we’re a team of dedicated healthcare professionals that seek to give our valued patients, the best of care. Together, we are here to build healthier communities.
StarMed Specialist Centre was named the overall winner in the Promising Brands category at the Singapore Prestige Brand Award in 2023. It was also awarded Leading Day Hospital of the Year in Asia Pacific by Global Health Asia Pacific Awards in 2023.“

REQUIREMENTS:

• Minimum 2 years of working experience in healthcare industry.
• Nice to have knowledge on healthcare industry such as Clinic Management Systems (CMS), Radiology PACS system, Operation Theatre (OT) system, Endoscopy system etc
• Is a team player and can work independently when required.
• Good communication and interpersonal skills.
• Able to commit to a 5.5 day work week, office hours.

ABOUT THE ROLE:

He / She will be providing daily IT Helpdesk service, and any related applications support to StarMed and HMI Group of entities.

KEY DUTIES & RESPONSIBILITIES:

• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
• Documentation of all change requests, inventory, and new setups.
• Participates in the IT planning, development, implementation, and maintenance of Standard Operating Procedure (SOP); implements tracking and evaluation programs to assist in accomplishment of established goals.