IT Field Engineer

at  Giza Systems EG

JOB DESCRIPTION

• Perform on-site installations, maintenance, and repairs on IT hardware, software, and networking systems.
• Diagnose and troubleshoot technical issues related to hardware, software, networking, and connectivity.
• Assist with system upgrades and the deployment of new hardware and software solutions.
• Ensure all issues are tracked, documented, and resolved effectively in the ticketing system.
• Provide end-user training on software applications, equipment use, and best practices.
• Maintain accurate records of equipment inventory and service activities.
• Collaborate with internal teams to escalate and resolve complex issues.
• Conduct routine preventive maintenance on IT systems to ensure optimal performance.
• Support network, security, and connectivity requirements on-site to ensure secure and stable network operations.

PERSONAL SKILLS

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills for effective troubleshooting and user support.
• Ability to work independently and manage time effectively.
• Adaptability to changing environments and travel to various locations for on-site support.
• Familiarity with ITIL framework and practices is a plus.

TECHNICAL SKILLS

• Proficiency in diagnosing and troubleshooting hardware, software, and network-related issues.
• Familiarity with system upgrades, hardware and software deployment, and preventive maintenance practices.
• Knowledge of network, security, and connectivity protocols to ensure secure and stable operations.
• Familiarity with the ITIL framework and practices (considered a plus).

Please refer the Job description for details