IT Field Engineer

at  Johnson Controls

UNLEASH YOUR POTENTIAL WITH THE JOHNSON CONTROLS TEAM!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

WHAT YOU WILL DO

The IT Field Engineer will support the customer’s Genetec Video systems across their store estate. In addition, this person will represent Sensormatic in our relations with this customer in connection with all aspects of the video services we provide. Serving as the embedded subject matter expert for our technology, assisting with install and config escalations, and liaising between Sensormatic and the customer to produce reporting as required.çç

HOW YOU WILL DO IT

• Monitor, manage, and maintain the Walmart Genetec Video system from within the customer ESOC
• Develop, recommend, and implement process improvements based on proven results
• Manage IP changes, equipment upgrades, and small-volume projects (Inside Sales
• Implementation Support)
• Serve as an intra-departmental expert on hardware, software, and video setups
• Serve as a flexible resource, capable of performing work with & for other teams when necessary
• Monitor and report on quarterly service provider metrics
• Work as appointed SME of selected product offerings
• Other items, as assigned