IT Field Service Technician (f/m/d)

at  EagleBurgmann

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,800 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group.

QUALIFICATIONS

• IT Qualification: Completed IT education and relevant professional experience.
• Services & Client Systems: Proficiency in core infrastructure services and client systems like MS Windows 10/11, MS Office365, Apple iOS/Android.
• Operating Systems: Experience with various operating systems, including mobile platforms.
• Cloud: Strong knowledge of Cloud Technologies, AD, and MS Entra.
• Hardware: Familiarity with hardware from brands like DELL, HP, Apple, Samsung, and others.
• Problem-Solving: Excellent analytical skills and ability to solve problems independently.
• Flexibility: Willingness for 18x6 on-call support and international travel (up to 5% per year).
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• Support: You provide prompt, professional first and second line technical support (OnPremise, Remote, Phone/Teams).
• Diagnosis: Managed through Intune and MECM, you diagnose and resolve client issues at OS and application levels.
• Assistance: As required, you offer global on-site technical assistance.
• Infrastructure: You investigate and resolve critical infrastructure issues with agreed actions.
• Coordination: You coordinate with external suppliers and support teams when necessary.
• Development: You develop and enhance existing IT environments, align with IT roadmap, and plan new technology implementations.
• Training: Relevant to business needs, you attend training sessions to maintain skills.