IT Field Support Analyst

at  TechnipFMC

Location:Lisbon, PT
Employment type: Employee
Place of work: Office
Offshore/Onshore: Onshore
TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.
Job Purpose
The purpose of the IT Field Support Analyst is to maintain the agreed service levels for IT requests, deliver high value support to customers and VIP’s according to agreed process, monitor and report on local IT inventory, incident trends, formalize documentation, supporting the local business. Some IT purchasing for accessories will be required – training will be provided.
Job Description

REQUIREMENTS

• Associate degree in Information Technology related field or 2+ years of relevant work experience.
• Experience with computer imaging technologies
• Experience in Microsoft Windows 10, Win 11 and Microsoft Office 365
• Advanced knowledge of Excel is essential
• Strong skills in concentration and organization in writing in order to produce standard documents for global DSS teams around the globe.
• English skills, written and spoken
• Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and business unit teams
• Experience working with an IT ticketing solution (Service Manager, SNOW preferred)
• Experience with Remote Support technologies
• Experience and knowledge of basic networking protocols and troubleshooting steps.
• Experience and knowledge in ITIL process handling Incident, change and problem managements
• Uses independent judgement and must consistently demonstrate creativity and innovation to find solutions to multi-faceted and/or time sensitive, complex problems.
• Assist in process creation by bringing practical and relevant work experiences to the table for discussion
• Excellent organization skills and attention to detail are required

ROLE AND RESPONSIBILITIES:

• Installing, configuring, troubleshooting, and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment, including mobility devices.
• Responding to e-mails, service tickets, and dispatched requests for technical support on hardware and software questions/issues.
• Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
• Being the Point of Contact of IDS for all tasks related to IT support of the local and regionally supported locations.
• Providing the necessary IDS hardware support to employees.
• Act as a producer of standard documents with regard to the standard processes of the DSS team around the world.
• Responsible for the local management of TechnipFMC’s hardware assets and mobile phones in Portugal.

SCOPE OF RESPONSIBILITIES/ACCOUNTABILITY:

• This position impacts TechnipFMC’s budget based on variable cost of equipment and effectively managing company inventory.
• Receives direction from the End User Support Manager to perform job duties, analyse current process and recommend solutions for improvement, for specific area of responsibility.
  You are meant for this job if: