IT Field Support Engineer

at  Aspire Technology Solutions

ABOUT ASPIRE

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!

INTERVIEW PROCESS

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

ABOUT THE ROLE

Due to recent contract wins, we’re looking for an experienced Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.
We’re looking for an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.
You will reside within central Scotland as frequent travel throughout Scotland and the UK is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.

WHAT YOU WILL BE DOING –

• Troubleshooting and diagnosing technical issues.
• Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
• Deploying new hardware and software solutions.
• Installing and migrating customer networking equipment.
• Attending customer sites for break-fix and chargeable incidents.

YOU WILL SUIT THE ROLE IF YOU HAVE –

• Experience working in a similar role.
• Excellent communication and documentation skills.
• Excellent customer service, and are able to build strong working relationships with colleagues and customers.
• Confidence to make decisions and demonstrate sound judgement.
• Experience with VMWare (desirable)
• Experience with Windows Server (desirable)
• Experience using Mitel (desirable)
• Networking fundamentals, CCNA (desirable)
• A full and valid UK Driving License