IT Field Support Engineer

at  Cognizant

IT FIELD SUPPORT ENGINEER

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world’s leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Field Support Engineer to join our Infrastructure Services Team.

DESCRIPTION OF THE RECRUITMENT PROCESS:

• Send your application via our Cognizant career website or apply via the apply button here on LinkedIn
• Conversation with the recruiter
• First technical interview
• Business interview
• Offer
  Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

We are looking for an IT Field Support Engineer who is responsible for providing on-site technical support and maintenance for hardware, software, and networking issues across multiple locations.
This role involves troubleshooting, installing, and repairing IT equipment, ensuring minimal downtime and optimal performance of systems. The IT Field Support Engineer acts as a liaison between the IT department and end-users, delivering hands-on solutions to technical problems. The location could be retail shops and office locations.

On-Site Technical Support:

• Travel to various client or company locations to provide on-site technical assistance.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, servers, printers, and other peripherals.
• Install, configure, and upgrade operating systems, applications, and hardware components.
• Maintenance and Repairs:
• Perform regular maintenance on IT equipment to ensure optimal performance and longevity.
• Conduct hardware repairs and replacements, including hard drives, memory modules, and other components.
• Ensure timely and efficient resolution of technical problems to minimize system downtime.

User Support and Training:

• Provide technical support and guidance to end-users on-site, addressing their IT-related queries and concerns.
• Train end-users on proper use and maintenance of IT equipment and software applications.
• Develop and maintain user documentation and guides for common IT tasks and troubleshooting procedures.

Incident and Problem Management:

• Log, track, and resolve incidents and service requests using the company’s ticketing system.
• Analyze recurring issues and provide recommendations for long-term solutions.
• Collaborate with other IT teams to identify root causes and implement preventative