IT Field Technician

at  Clear Concepts

Clear Concepts is an award-winning IT company with over 20 years of experience in delivering innovative technology solutions. We specialize in assessing, deploying and maintaining IT services for businesses, and non-profit organizations across Canada. Headquartered in Winnipeg, we pride ourselves on building trust with our clients through a collaborative approach that addresses their unique challenges and sets a foundation for long-term success.
We’re looking for an IT Field Technician to join our team! This is an on-site role with daily in-person interaction with various clients, both in-house and at client locations. As an IT Field Technician, you’ll work directly with clients and end users to maintain, troubleshoot, and repair computer systems, hardware, and computer peripherals. You will also perform upgrades, replace hardware, and handle software installations, including data migration and application reinstallation. Your ability to build strong relationships and communicate technical solutions clearly and confidently will ensure clients feel supported and informed throughout the deployment process.
Joining Clear Concepts provides an excellent opportunity for growth and development within the company. We offer a competitive salary and benefits package, as well as the chance to be part of a dynamic and diverse workplace culture.

QUALIFICATIONS:

• 2-3 years of experience as an IT Support role is required.
• Post-secondary education in a computer-related program or an equivalent combination of education and experience is an asset.
• Comfortable working on-site in customer business locations.
• Strong customer service focus and ability to build positive client relationships.
• Hands-on experience supporting Windows operating systems, platforms, and devices.
• Experience with PXE or server based imaging tools to install base Windows 11 images onto new computers; familiarity with User State Migration Tool (USMT) or similar imaging tools is an asset.
• Proficiency in MS-Windows administration and core elements such as Active Directory, DNS, DHCP, TCP/IP.
• Working knowledge of Microsoft 365 platform.
• Basic exposure to network components including switches, firewalls, and Wi-Fi access points.
• Strong analytical and problem-solving skills.
• Effective organizational and time management abilities.
• Self-starter and able to work with minimal supervision, with willingness to work independently in remote locations for extended periods of time.

ADDITIONAL REQUIREMENTS:

• Valid Manitoba driver’s license and willing to travel throughout the province by vehicle or airplane.
• Willingness to complete background checks and various security clearance as required by customer business needs.
• Ability to stay overnight for rural deployments, if required.
• Meet the physical requirements of the position including lifting, carrying up to 30 lbs.
  Clear concepts is committed to creating a diverse environment and is proud to be an equal opportunity employer. We thank all applications for showing an interest in this position. Only those selected for an interview will be contacted.
  Job Types: Full-time, Permanent
  Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift

Experience:

• IT Support: 2 years (preferred)

Licence/Certification:

• Manitoba Driver’s License (required)

Willingness to travel:

• 25% (preferred)

Work Location: In perso

• Troubleshoot and offer break/fix support with desktops and laptops, both in-house and at client locations.
• Conduct on-site assessments and assist with troubleshooting during network outages.
• Imaging laptops and desktops with Windows 11, ensuring all user data and applications are properly backed up and restored.
• On-site deployment of new equipment at customer offices, including data migration and user setup.
• Set up and configure printer, scanner and other peripheral in client environments.
• Provide on-site support to senior network technicians during project rollouts and new client onboarding.