IT Field Technician I

at  SCD Information Technology

SCD Information Technology is currently seeking a Full- time IT Field Support Technician.
Hours: Mon-Fri 8:30 am - 5:00 pm Reports to: Commercial Services Director
The IT Field Technician 1 will use his/her vehicle to provide on-site IT consulting and support services at multiple locations for our client. Client locations range from Southern PA, MD, DC and Northern VA.
Mileage will be reimbursed at the current IRS rate.

QUALIFICATIONS:

The ideal candidate must have:

• 3-6 months of working professional IT experience.
• Reliable Transportation.
• Willing and able to travel to sites in MD, DC, northern VA, and southern PA.
• Experience with desktop operating systems including Windows 10 and Mac OS X
• The more experienced with Microsoft Office the better
• Hands-on experience with analyzing network data to determine network usage, disk space availability, or server function, or connectivity issues.
• Experience identifying the causes of networking, software, and hardware problems, using diagnostic testing software and equipment.
• Experience installing printers, scanners, and desktop phones.

The Technician will:

• Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP’s).
• Perform hands-on fixes at several levels, including installing and upgrading hardware & software, implementing file backups, and configuring systems and applications.
• Assist senior technicians with desktop and network equipment deployments.
• Ensure proper computer operations so that end users can accomplish organizational tasks.
• Resolve technical issues with the use of diagnostics.
• Provide hands-on help at the appropriate level to customers.
• Be Required to attain CompTIA A+ Certification within 6 months of hire.