IT Field Technician

at  Tecnet Canada Inc

IT FIELD AND INTEGRATED SECURITY SOLUTIONS TECHNICIAN

Tecnet is the longest operating computer services company in Canada. We offer a broad range of support options whether the problems are hardware, software, networking or security (both physical and cyber). We have two major support centres in Victoria and Vancouver, plus 35 Authorized Service Centres (ASC) throughout British Columbia, servicing dozens of urban and rural communities.
Please see our website for more information www.tecnet.ca

SKILLS REQUIRED

• Technical education, aptitude and experience, with a strong willingness to learn
• A+ hardware & software certification
• Some printer knowledge would be an asset
• BC Security license is desired but not required
• Knowledge of and experience with CCTV, Access Control and Alarms an asset
• Well organized and possess the capability to prioritize workload
• Excellent customer service skills
• Able to manage challenging technical issues
• Team player, with the ability to work independently
• Strong written and verbal communication skills in English
• Must pass a criminal background record check
• Must have a valid BC driver’s license

Responsibilities

• Participate in projects of varying types such as setting up integrated security solutions, network patching, workstation refreshes, and workstation reimaging
• Initiate contact with clients to schedule appointments for troubleshooting/fix process
• Inform clients of the nature of the issue, outline the steps for the fix and communicate all quotes and costs associated
• Gather information and assess, through fundamental troubleshooting, the nature of the call and respond accordingly
• Examine and document the system environment for issues
• Perform parts removal, replacement and post troubleshoot
• Triage call queue and prioritize calls based on SLA (Service Level Agreement) or urgency
• Respond to unscheduled calls
• Assist other teammates with calls as needed

Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Computer repair: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driver’s License (required)
• CompTIA A+ (required)

Location:

• Victoria, BC V8X 1W4 (required)

Work Location: In perso

OVERVIEW OF THE ROLE

Tecnet is looking for an individual to work with our Field Services Team who has outstanding customer service skills, troubleshooting capabilities, problem-solving skills and technical expertise. This position requires punctuality, a high degree of accuracy, good teamwork skills and the ability to manage tight deadlines.

Responsibilities

• Participate in projects of varying types such as setting up integrated security solutions, network patching, workstation refreshes, and workstation reimaging
• Initiate contact with clients to schedule appointments for troubleshooting/fix process
• Inform clients of the nature of the issue, outline the steps for the fix and communicate all quotes and costs associated
• Gather information and assess, through fundamental troubleshooting, the nature of the call and respond accordingly
• Examine and document the system environment for issues
• Perform parts removal, replacement and post troubleshoot
• Triage call queue and prioritize calls based on SLA (Service Level Agreement) or urgency
• Respond to unscheduled calls
• Assist other teammates with calls as neede