IT First Line Support Analyst

at  Blick Rothenberg

BLICK ROTHENBERG

Blick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible. We want success for our people, our clients and for our business.
In order to help preserve this winning formula, to bring it to life with our new joiners and to explain it to our clients, we have articulated our approach through the values of Collaboration, Authenticity Respect and being Dynamic. You can read more about our values here.
Blick Rothenberg is committed to improving the diversity of its workforce across all levels by building a culture that’s genuinely inclusive, a culture where everyone can fulfil their potential and can be themselves.
We seek to attract smart talented people from the widest talent pool as well as those that reflect the diversity of the communities we live and work in.
BR supports flexible working (BRighter working) which aims to allow you to balance your life with the needs of colleagues and the high expectations of our clients.
What we offer
We offer a nurturing and collaborative working culture that is caring and protecting of our people, within an environment where they can learn and flourish. In addition to a competitive remuneration package, we offer a range of flexible benefits and flexible hours of work. We have clearly defined career pathways which empower you to manage your own development. We have a number of colleague-led collaborative working groups which help shape our strategy.
The role

As an IT Support Analyst, you will be:

• Providing first line support, answering phone calls and monitoring help desk system, dealing with basic issues and escalating other calls to the appropriate person.
• Setting up new starters and following leavers procedures
• Configuring end user machines from an image and testing
• Carrying out routine maintenance tasks as required
• Performing troubleshooting and collection of information for effective internal escalation
• Maintaining a high degree of customer service for all support queries and adhere to all service management principles.
• Taking ownership of user problems and be proactive when dealing with user issues.
• Dealing with basic meeting room IT requirements.
• Logging all calls on the call logging system and documenting solutions

A note from the Hiring Manager
“Working in a fast paced environment this role would be an ideal starting role for a career in IT. The chance to pick up and develop basic IT skills working with a friendly and helpful team.”
Azets
Blick Rothenberg are a part of Azets, an award-winning firm of Accountants and Business Advisors operating across the UK, Nordics and the USA. Azets are a family of over 6,500 employees and have seen dramatic growth in recent years which has made us the 9th largest accountancy firm in the UK. This allows Blick Rothenberg to continue to deliver the high quality, partner-led service, but with greater resource that being part of a larger business provides.
What’s in it for you?

Coming up with a strict set of rules that work for every team and individual in a business as diverse as ours isn’t possible. Instead, we have BRighter Working, a framework to find ways of working that give us individually and collectively a great experience, while continuing to provide the highest quality service to our clients when and where they need us. This is inclusive of:

• Hybrid working– where teams are working together in multiple locations i.e. a BR office, a client site, their home or somewhere else
• Synchronous/Asynchronous working– using the office or technology to work together at the same time / using technology and different ways of working to work at different times to colleagues.
• Smarter working– finding simpler, more efficient ways of delivering services to clients and working together as a BR team. These can be tech-enabled but may also be simple changes to our processes
• Flexible working– a temporary or permanent change to someone’s terms and conditions which fixes a working pattern different to the standard contract

Pension - Looking after your future self when it’s time to step back and relax.
25 days annual leave + bank holidays – Time to focus on what’s important to you.
Life Assurance – 4 x times salary, our family is important to us, and so is yours.
Employee Referral Bonus – We’re always looking for talented individuals to join our family.
Employee Benefits Portal – Cashback and vouchers on everyday purchases.
Extensive Learning & Development Opportunities – Continuous development and support not only for your professional qualifications but also for your personal goals and aspirations, so we can grow together.
Opportunity to attend social events – Time to stop, pause and have fun.
Career Coaching – Better never stops. Sharing our time to make the best use of yours.
Job Reference: BR0060

Please refer the Job description for details