IT Hardware Asset Analyst

at  SBV Services Pty Ltd

ANALYSE, MONITOR AND REPORT ON IT HARDWARE ASSET AND MOBILE DEVICE USAGE AND PERFORMANCE

• Analyse and report on daily inventory scans for IT Hardware Assets and Mobile Devices to monitor usage throughout
  their life cycles, identifying trends and/or discrepancies and providing recommendations to the IT Asset Hardware

Manager

• Responsible for Mobile Device provisioning, troubleshooting, and lifecycle management, reporting on active devices

and usage

• Analyse, ascertain and report on whether IT Hardware Assets and Mobile Devices are remaining productive and cost

efficient, providing recommendations to the IT Hardware Asset Manager where necessary

• Identify and propose plans to dispose of IT Hardware Assets and Mobile Devices before turning to liabilities
• Decommission unused IT Hardware Assets and Mobile Devices and contracts as per company policy and remove them

from the asset register

• Explore different opportunities and provide recommendations to the IT Hardware Asset Manager to maximise unused

or partially used IT Hardware Assets and Mobile Devices in order to receive full efficacy and return on investments

• Report the utilization of data and minutes and propose suitable packages for users
• Follow up daily on user queries, soft lock, abuse and unlock locked mobile devices
• Block stolen mobile devices, inform the mobile device carriers, update asset register and Configuration Management

Data Base (CMDB) on the relevant platform.

• Participate in various smartphone upgrade projects and facilitate testing the proposed devices

Coordinate the financial management of IT Hardware Assets and Mobile Devices

• Evaluate and benchmark vendor IT Asset Hardware and Mobile Device pricing options and maintenance programmes,

proposing suitable recommendations in terms of contracts, mobile devices and IT hardware assets
Monitor and report on centre Voice and Mobile Device bills and compliance, identifying and reporting on trends,

including but not limited to spend, time of usage and abuse, escalating where necessary

• Act as the single point of contact for the purchasing/upgrades of cellular accounts/contracts and IT Hardware Assets

as per SBV policies and process, with Procurement

• Validate and maintain monthly invoices from telecom vendors, usage report and costs
• Assist the Finance Department with account reviews, invoicing, disputes, reconciliation and payment approvals,

identifying and investigating anomalies with vendors and users

• Perform monthly billing analysis for several data carriers for plan assignments to minimize monthly costs.

Administer and maintain all reporting and registers

• Adhere to Call Logging Processes and Procedures to analyse and report on trends, providing recommendations
• Conduct quarterly audits to establish the accuracy of registers and reporting of the IT Hardware Asset and Mobile

Devices across the organisation

• Manage all administrative processes related to IT Hardware Asset Management and Mobile Device Management
• Track all IT Hardware Asset movements end to end and upstate on the respective registers as well as on the master

CMDB on the relevant platform

• Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data
• Compile and distribute monthly reports to the Centre managers on the usage and queries of IT Hardware Assets and

Mobile Devices, providing recommendations to the IT Hardware Asset Manager

Support the Governance of IT Hardware Assets and Mobile Device Management

• Adhere to the IT Hardware Assets and Mobile Device management process and liaise with the Security teams to put

in place IT Hardware Asset and Mobile Device Management software and controls

• Support the IT Hardware Asset Manager in the development and implementation of procedures and policies for IT

Hardware Asset and Mobile Device management, such as commissioning, deployment, maintenance, reallocation and

replacement processes

• Develop and maintain end user and Mobile Device helpdesk documentation and provide training on how to use

various telecommunications equipment and software

MINIMUM REQUIREMENTS: EXPERIENCE

• 4 years’ experience in a IT Service Desk or Call Centre role, preferably in the Telecommunication space of which 2
  years’ experience must be within an ITIL aligned asset managed environment

MINIMUM REQUIREMENTS: EDUCATION

• Business Intelligence certificate (advantageous)
• Relevant IT diploma/ degree or MSCE or MCITP
• ITIL certificate (Advantageous)

• Responsible for the end-to-end management and allocation of user contracts, including Data, Voice, SMS and contract

renewals

• Configure IT Hardware Assets and Mobile Devices using the corporate standard, setting the device up or extending

the line to test device functioning

• Manage the process of activating sim swaps, new sim cards as well as terminating sim cards on behalf of business
• Manage inventory and assignment of IT Hardware Assets and Mobile Devices and sim card to the correct people and

departments

• Process any application of contract transfer from SBV to personal contract in accordance with the agreed upon

processes

• Responsible to tag all IT Hardware Asset and Mobile Devices to maintain an up-to-date database
• Track and manage all IT Hardware Assets and Mobile Device movement throughout its operating life, maintaining

accurate records of phone lines, third party delivered IT Hardware assets and Mobile Devices and services, including

reallocations, repair work and new and decommissioned items.

• Identify, report on and monitor the recovery of IT Hardware Assets and Mobile Devices from exiting personnel
• Deploy and support cell phone applications to enterprise cell phone device operating systems to monitor adherence

to policies and procedures

• Actively resolve enterprise and handheld issues, escalating where necessary
• Liaise with vendors to determine product availability, pricing changes, upgrades, and new IT Hardware Asset and

Mobile Device releases.