IT Help Desk Analyst

at  CyberCoders

IT Help Desk Analyst
We are a mid-sized, stable consumer products corporation looking for an IT Help Desk Technician to join our team! Our environment is like a family and we are truly proud of that!
You will be part of a team that owns level 1 and 2 support across the organization. Our environment has PCs (with some Macs), Windows OS, O365/M365 full product stack and Windows Servers.
You will be responsible for issue resolution and tracking of infrastructure support, O365 (O365 is a major requirement) support and management, imaging/SCCM (a big plus) and will be involved in special projects such as new operating system roll outs. Your day will include supporting/resolving desktop issues, software updates, new hardware and any system configuration needs.
In this role you will work with every level of individual at the company resolving tickets that come in via phone or email through our ticketing system.
There will be 20% travel in this position
You must have at least 2 years of Help Desk support in a large company and enjoy problem solving and customer service.
All team members participate in a week of on call hours every 7 weeks.

TELECOMMUTE

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  Applicants must be authorized to work in the U.S.
  This job was first posted by CyberCoders on 10/16/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.
  CyberCoders is proud to be an Equal Opportunity Employer
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements

Please refer the Job description for details