IT Help Desk Analyst

at  Superior Products Distributors Inc

The SUPERIOR Network of Companies is Southern New England’s largest independently family-owned group of closely integrated companies, dedicated to providing the construction market with a vast selection of diversified construction products, equipment, specialized services and people with the expertise that you need to get the job done quickly and efficiently. New England’s destination for contractors and homeowners supplies.
Once you begin working within the Superior Network of Companies, you gain immediate access to the industry’s leading product lines and unmatched product knowledge, as well as a broad industry perspective comprised of over 56 years of experience and growth in the contractor-builder market.
At SUPERIOR, we coordinate our policies, services and pricing, offering the ultimate benefit to our customers. You have the convenience of using one account, accessible at all of our divisions and branch locations. Superior combines a total of all purchases made within the SUPERIOR Network by any one person or company, often entitling our customers to receive a purchasing status otherwise offered to only large volume companies.
At SUPERIOR, we reward customer loyalty and are committed to helping large and small companies alike.

JOB REQUIREMENTS:

• High School Diploma
• 1+ years of experience in the IT field required or related School/Training
• Excellent communication skills
• Ability to multi-task, working collaboratively and independently on a fast-paced team
• Enthusiastic and dedicated to the excitement of a growing company
• Excellent follow-through to see tasks through completion
• Must be client focused with the ability to interface with various User requests in a professional/polite manner
• High level of organization, keen attention to detail
• Successful passing of a background check
• Current, valid US driver’s license is required
  In addition to the primary responsibilities outlined above, the employee may be required to perform other related duties as assigned by their supervisor. These duties will vary in nature but are all integral to the successful operation and continuous improvement of the department. The employee is expected to adapt to the dynamic needs of the organization, demonstrating flexibility and a proactive approach to unforeseen tasks and challenges. This includes, but is not limited to, participating in special projects, assisting with departmental initiatives, and providing support across various functions to ensure overall efficiency and effectiveness. The scope of these additional duties will align with the employee’s skills, experience, and organizational goals

• Answering incoming phone calls or service tickets for technical support
• Provide first level support and troubleshooting to diagnose and resolve network, application, phone, and system technical issues for end users
• Administration of Active Directory users, account lockouts, and password resets
• Provide Email and Connectivity support for mobile devices
• Support of Microsoft related technologies: Windows, Office 365
• Support of Epicor Eclipse and Point of Rental ERP applications
• Support of various other applications and solutions as needed by staff
• Configure, install, and support various devices including desktops, laptops, and printers
• Liaise with third-party vendors and other IT personnel for problem resolution
• Provide a high-level of customer service to staff
• Document and follow internal processes and procedures
• Maintain daily documentation through service tickets in Ticketing System
• Participating in information technology projects
• Other duties and tasks as assigned