IT Help Desk Support Technician (Remote, Contract)

at  INFUSE

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
  We are looking for an IT Support Specialist to join our IT Support Department. As part of the Service Desk Team, you will be responsible for providing remote level 1 technical support to the company`s users, managing and resolving incidents and service requests. The main goal is to ensure that users get timely and effective assistance with their IT issues, as well as to maintain user satisfaction.

QUALIFICATIONS:

• Solid remote user support experience or experience in similar positions;
• Understanding of the ITIL framework;
• Experience with administration of Windows 10/11 and macOS;
• Experience with:
• Microsoft (Office) 365 services;
• Entra (Azure) Active Directory;
• ITSM and CMDB systems;
• Google Admin console;
• Various Google, Apple and Microsoft apps
• Understanding of networking basics;
• Familiarity with MDM solutions like Intune will be a plus.

Please refer the Job description for details