IT Help Desk Technician - ON SITE ONLY

at  Van Beek Natural Science

JOB TITLE: IT HELP DESK TECHNICIAN (ENTRY LEVEL)

Location: Orange City, IA
Department: Information Technology
Reports To: IT Manager
Job Type: Full-Time
Job Overview: We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is perfect for someone passionate about technology and eager to start a career in IT support. The IT Help Desk Technician will be the first point of contact for end-users experiencing technical issues and will be responsible for troubleshooting, diagnosing, and resolving basic hardware and software problems.

QUALIFICATIONS:

• High school diploma or equivalent; an Associate’s degree in Information Technology or related field is a plus.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure and prioritize tasks effectively.
• Customer service-oriented with a friendly and professional demeanor.
• Eagerness to learn and grow within the IT field.
• Familiarity with Windows and macOS operating systems.
• Basic knowledge of Microsoft Office Suite and common software applications.

PREFERRED SKILLS:

• Experience with help desk ticketing systems.
• Experience with remote desktop support tools.

OTHER SKILLS & ABILITIES

• Technical understanding
• Networking knowledge
• Honesty, integrity
• Self-starter
• Ability to train and teach
• Interpersonal and organizational skills; and
• Be a team player.

• Serve as one of the points of contact for end-users seeking technical assistance via phone, email, or in-person.
• Provide basic technical support and troubleshooting for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Assist with user account management, including password resets and access control.
• Document and track all support requests in the help desk ticketing system, ensuring timely resolution and communication with end-users.
• Escalate complex issues to higher-level IT staff when necessary.
• Provide guidance and support for software installations and updates.
• Assist in maintaining IT documentation, including user guides and standard operating procedures. Along with maintaining IT inventory.
• Participate in team meetings and contribute to continuous improvement efforts within the IT department.
• Other duties as assigned by the manager.