IT Help Desk Technician

at  Telecon Inc

ONTARIO

Telecon is looking for an energetic, career-oriented individual to join our growing IT team as a Helpdesk Technician.
This full-time, position is based out of our Vaughan office location.
As the face of IT, the Service Desk Technician at Telecon plays a crucial role in portraying the image of the Department. Our Service Desk supports the technology needs and requirements of Telecon’s employees. Through their varied expertise and engagement, they support the operations of Telecon by troubleshooting incidents and completing requests, while acting as champions that bring value to the entire organization.
Telecon is looking for an energetic, self-motivated team player, who’s open to thrive in and foster a work environment of continuous mutual improvement and collaboration.
Employee Experience: Provides courteous, and professional service to Telecon Employees across Canada and USA. The ideal candidate seeks customer satisfaction in all that they do, while being an ambassador of the department’s processes, approval requirements and security posture
Knowledge: The candidate will have a trade certificate or diploma in Information Technology. CompTIA A+, or HDI-SCA, etc. certifications are considered an asset but not required. With working experience of 1 – 2yrs in an IT Support related position.
Technical Support skills: Our ideal candidate demonstrates critical thinking and troubleshooting skills, as well as creative thinking and courage when faced with uncertain variables. Working knowledge of Microsoft Active Directory, general Microsoft Networking systems and services, along with Office 365 full suite of enterprise tools and administration. Knowledge of IT related Hardware and Microsoft Operating Systems
Teamwork: Telecon’s IT team culture is fueled by collaboration and Team Support. As a result, the ideal candidate will demonstrate the ability to work independently and unsupervised while actively maintaining connection as a Team play. Willing to help and be supported by fellow teammates across Canada and USA.
Agility: Candidate will be required to be agile in a fast paced and always changing environment, with many unique systems and software in use.
Technical Documentation: The ideal candidate has experience in documenting concise technical notes within all Tickets assigned to them prior to resolving– that allow another Agent to know/learn what took place and able to duplicate the steps if required.
Incident Management: The ideal candidate will know or be willing to learn how to prioritize incidents based on the impact they have on the business units of Telecon’s diverse divisions.

Please refer the Job description for details