IT Helpdesk Analyst

at  Stafford

Our client needs an experienced Level 1 Helpdesk Support Analyst to join their team and assist with a range of duties and tasks, such as:

• Providing frontline support to staff for desktop support, troubleshooting and resolving issues
• Logging all requests for support and escalating any issues as required
• Setting up new users, including set up of hardware, log-ins, email accounts
• Handling administration surrounding inventory/stocktake, reporting
• Any other related duties required by the leadership team

Our ideal candidate:

• Can start immediately
• Is already located in the South Canterbury/North Otago area
• Is legally able to work in New Zealand
• Is suitably qualified, eg: has a degree or diploma in information technology
• Has proven experience in a similar role
• Prioritises the customer/user experience
• Has great written/oral communication skills

Technical requirements:

• MS Windows and MS Office applications
• Windows 11, Windows 10, Windows Server and MS Office 365
• Sharepoint, Vinware, RDS and SQL Server
• Ability to learn and become familiar with a range of modern IT systems running on various servers across WAN, VPN, WiFi, RDS, and Citrix connections

If you can tick the boxes and are keen to help our client, please apply today with your CV and a cover note telling us about your interest in this project.

• Providing frontline support to staff for desktop support, troubleshooting and resolving issues
• Logging all requests for support and escalating any issues as required
• Setting up new users, including set up of hardware, log-ins, email accounts
• Handling administration surrounding inventory/stocktake, reporting
• Any other related duties required by the leadership tea