IT Helpdesk

at  APN Promise

Warszawa
Promise Group is a leading Microsoft partner in CEE region, offering a wide range of products and services for clients from various economic sectors, including finance, telecommunications, media, energy, manufacturing, trade, services, public administration, education, and healthcare. The company has been operating since 1991 and, since 1996, has been the largest provider of Microsoft solutions in Poland. Promise Group specializes in software licensing optimization, IT systems design, implementation, maintenance, and business application development.
We are currently seeking talented individuals to join our team in the role of IT Helpdesk

OUR REQUIREMENTS:

• Good knowledge of Windows 10/11.
• Proficiency with MS Office and Teams.
• Familiarity with MacOS.
• Good understanding of Android and iOS device management.
• Ability to diagnose and repair computer and mobile device issues.
• Practical experience with printer maintenance.
• Ability to work under pressure.
• Communicative English (minimum B1), Russian is a plus.

PREFERRED QUALIFICATIONS:

• Knowledge of SCCM.
• Experience with user account administration in AD and Entra.
• Experience with Office 365 user account administration.
• Basic understanding of LAN (wired and wireless) and WAN networks, including 802.1X.
• Familiarity with Linux operating systems.
• Knowledge of Intune.
• Understanding of the Apple ecosystem.

• Provide support for Windows 10/11 and MacOS systems.
• Maintain and troubleshoot MS Office, Teams, and other office software.
• Support and diagnose issues with Android and iOS devices.
• Perform basic computer hardware repairs and upgrades.
• Manage and maintain printers, including toner replacement and paper jam resolution.
• Conduct diagnostics and troubleshooting for computers and mobile devices.
• Work under pressure to resolve technical issues promptly.
• Communicate effectively with customers, including non-technical users.
• Collaborate with other teams on IT projects.
• Develop and maintain technical documentation and security policies.