IT Helpdesk Assistant

at  Bishop Fleming

ABOUT YOU

To be considered for the role you will need to have:

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self-motivated approach to work
• This role can be based out of our Exeter and Torquay Offices and requires travel between these offices as well as occasional visits to our other offices.
• A Driving Licence and access to a car

ABOUT THE ROLE

We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team.
This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further.
You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.

Key responsibilities will include:

• Logging helpdesk calls and providing assistance to resolve issues
• Emailing administration such as releasing quarantined emails
• Day to day administration of our Cloud based software
• User account administration
• Day to day administration of our Cloud based file sharing service
• Asset logging / keeping asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users
• Identifying tickets logged that would benefit from additional training
• Visiting offices to engage with users and check office IT equipment

To be considered for the role you will need to have:

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self-motivated approach to work
• This role can be based out of our Exeter and Torquay Offices and requires travel between these offices as well as occasional visits to our other offices.
• A Driving Licence and access to a ca