IT HELPDESK ENGINEER (LEVEL TWO)

at  Capula

Capula, part of EDF UK, is a leading advanced automation and real-time business intelligence company specialising in Automation, Control, and IT Solutions and Services, with major customers in the Nuclear, Power Generation, Utilities, and Oil & Gas markets. The Company is renowned for its innovation, technical excellence, project delivery, quality, and health & safety.

REQUIREMENTS

• Higher education computer related qualification, or comparable industry experience.
• Good experience working within a helpdesk team; including triaging and ticket elevation.
• Good understanding of networking tools, antivirus, and security applications.
• Good understanding of Microsoft Windows Server, and Active Directory.
• Preferably have formal ITIL compliance training or working within a ITIL system.

The role requires an experienced level-two IT helpdesk professional to join of a small, dedicated team of six servicing over 400 engineering and support staff. The role is permanently office based, from Capula’s head office in Stone, Staffordshire.
We are looking for an experienced corporate helpdesk IT engineer who will have a hands-on role managing our helpdesk operation; assigning tickets to our front-office staff for quick resolution, working on tickets where you have the skills yourself, and coordinating with our senior engineers as and when required. You will be responsible for meeting our service level standards and ensuring that our current high standards are maintained.