IT Helpdesk Operations Consultant-German Speaking (Advanced) 1017 / 1291 TT

at  Mediro ICT

IT experience delivering operations support services
Strong analytical and problem-solving skills with a high attention to detail
Provide Production Support (IT) for all the client’s Plants
Be the telephone call receipt of IT incidents related to production issues
Pre-qualify IT-incidents and classify additional relationships
Fix incidents in IT systems in accordance with User manuals
Monitor IT system error messages and process accordingly
Provide guidance throughout the Incident management processes
Initiate the IT escalation process, when required
Process email requests
Serve as an “Information channel” for Management and end-users
Work shifts as part of a team providing 24 x 7 x 365 support

QUALIFICATIONS/EXPERIENCE:

Two years IT related working experience

ESSENTIAL SKILLS REQUIREMENTS:

Fluent Business English (Verbal & written)
Fluent Business German (Verbal & written)
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

Information Technology Qualification (Advantageous, but not a pre-requisite)
Between 3 - 5 Year

Please refer the Job description for details