IT Helpdesk Specialist

at  Razer USA Ltd

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :

Responsibilities

• Manage IT assets, software licenses, maintenance and inventory list accuracy.
• Support deployment & configuration of the system (Laptop, desktop, Mac OS)
• Coordinate with the Singapore HQ on IT policies, system updates, and global initiatives.
• Train staff on new systems or software as required.
• Maintain documentation of all hardware, software, and network configurations.
• Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.

Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.

• Support in Ad-hoc Global IT project deployment as per HQ direction (migration, setting up new anti-virus software, change of equipment, server patching etc)
• Troubleshooting and rectification of helpdesk tickets from start to resolve.
• Offer technical support to company staff and troubleshoot computer problems
• Remediate and patch vulnerabilities of all approved endpoints.
• Provide remote support for staff in other locations, especially in Singapore HQ.
• Onsite support and liaison with HQ network team on all network related devices including firewalls, switches and access points etc.

Requirements

• Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
• Good working knowledge in Microsoft Technologies (Windows 10/11, Office 365, SharePoint, Office Suite)
• Fluency in English and Vietnamese to facilitate effective communication with the Singapore HQ and local staff.
• Experience with remote desktop applications and helpdesk software.
• Knowledge of cybersecurity principles and practices.
• Familiarity with cloud platforms like AWS and Azure.
• Willing to learn and independent.
• Basic Network knowledge.
• Basic Server setup knowledge.
• Able to work under pressure.
• Strong analytical and problem-solving skills

Education & Experience

• IT certifications (like CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate) would be a plus.
• Experience working in a multicultural or international setting.
• Experience in managing relationships with vendors and contractors.
• Minimum 1-2 years of relevant working experience.

Pre-Requisites :
Are you game

• Manage IT assets, software licenses, maintenance and inventory list accuracy.
• Support deployment & configuration of the system (Laptop, desktop, Mac OS)
• Coordinate with the Singapore HQ on IT policies, system updates, and global initiatives.
• Train staff on new systems or software as required.
• Maintain documentation of all hardware, software, and network configurations.
• Perform HW replacement - laptop battery, RAM change and Hard-disk change etc