IT Helpdesk Support Analyst - Level 1

at  Mason Hayes Curran LLP

CANDIDATE REQUIREMENTS

• This position would suit someone with a good grasp of IT who is enthusiastic about learning on the job and would like to develop a career in IT;
• Good problem-solving skills combined with a working knowledge of Microsoft Office and Windows;
• Good communication skills with a client-focused, enthusiastic and proactive approach;
• Third level IT qualification desirable.

• Provides 1st level helpdesk support to all MHC users answering first line phones and desk side support;
• Good communication with all members of the IT Department;
• Support MHC Systems, Hardware and Software;
• Performing basic network administration such as user account set-up;
• Train up on IT Cyber security and all aspects of IT security to ensure best practices are followed within MHC;
• Bring any of the latest threats and trends to the attention of the IT Director
• Assist in other tasks/projects as requested by IT staff
  The IT team operates on a shift basis between the hours of 8am to 7pm, Monday to Friday, and on call phone support is required every 5 weeks. Candidates must have availability to work within these hours as required.