IT Helpdesk Support Apprentice

at  JBC Skills Training Ltd

JOB OVERVIEW

If you are a motivated individual with a passion for technology and providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team as a 1st Line Support Engineer.

ESSENTIAL QUALIFICATIONS

• GCSE or equivalent English (Grade C/4 or above) essential
• GCSE or equivalent Math’s (Grade C/4 or above) essential
  Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

PERSONAL SKILLS REQUIRED

• Knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with networking concepts, protocols, and troubleshooting techniques.
• Good problem-solving skills and attention to detail.
• Good communication skills, both verbal and written.
• Ability to work independently as well as part of a team
• Car driver essential

As a successful applicant you can expect to work with a friendly and highly motivated professional team as well as joining a growing company with many opportunities for personal development and advancement. There is ample free parking at the offices and drinks and snacks are provided.

Duties will include:

• Support customers systems via email, telephone and remote connection
• To reassure customers of quality of service and manage critical failures
• Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes
• Ensure tickets are comprehensive for each job and time logging is done correctly
• Own and if necessary, escalate issues
• Perform routine maintenance tasks on customers & company servers
• Travel to customer sites on request to represent our company with support tasks
• To have a professional attituded to work and to customers
• Ensure that your time logging is at the required percentage throughout the month