IT Helpdesk Technician

at  Wellington College

Wellington College is one of the world’s leading co-educational boarding and day schools located in rural Berkshire set in a stunning 400 acre campus, home to a blend of breathtaking original architecture and modern state-of-the-art facilities to provide the best possible education environment for our pupils.
We have an exciting opportunity within our IT department who are looking for an enthusiastic and dedicated IT Helpdesk Technician.

PERSON SPECIFICATION

The successful incumbent must have

• 5+ GCSE A*- C, 4-9 or equivalent
• Technical Support and Troubleshooting skills
• Desktop Computers and Printer Support expertise
• Experience in Computer Repair
• Strong problem-solving abilities

So, if you are committed to contributing towards the College community, think you’ve got what it takes to perform exceptionally in this role and would like to join our team, please apply now.
For further details, including how to apply, please visit the Support page of our website at https://wellingtoncollegerecruitment.wellingtoncollege.org.uk/. We can only accept applications via our vacancy website application form.
Wellington College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are “spent” unless they are “protected” under the DBS filtering rules) in order to assess their suitability to work with children.
We reserve the right to interview suitable candidates before the closing date or to close the vacancy prior to closing date if deemed appropriate. You are advised to submit your application as early as possible to avoid missing your chance to apply.
We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds.

ABOUT THE ROLE:

You will join on a full time, permanent basis (35 hours per week).
We are seeking an experienced, enthusiastic, proactive and motivated candidate, with a genuine desire to develop a career in technology, who can demonstrate excellent communication and organisational skills, to work within a busy team. This is a mid-level position for someone with IT experience to gain additional skills and experience within an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person.
Dedication, hard work and passion will see you go far at Wellington College, we value and support our staff and you’ll have the chance to develop existing and gain new skills with career progression opportunities available.

KEY RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO; SEE JOB DESCRIPTION FOR FULL REQUIREMENTS):

• Prioritise and resolve helpdesk calls logged from all users to a satisfactory completion
• Escalate support calls to other members of the ITS team, aiding them in problem resolution.
• Helping resolve IT/technical incidents
• Install and configure computer hardware operating systems and applications.