IT Helper x2

at  University of Portsmouth

DISCOVER THE ADVANTAGES OF JOINING OUR UNIVERSITY. WE OFFER A RANGE OF ATTRACTIVE BENEFITS AND OPPORTUNITIES TO ENHANCE YOUR WORK EXPERIENCE:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Long service milestones, and recognition awards which may be awarded to staff for exceptional performance.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
• The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits

Requirements:

• Knowledge of Windows 10/11 operating systems.
• Ability to follow technical instructions and assist non-technical users.
• Strong communication and problem-solving skills.
• General knowledge of IT support and experience is desirable

We are seeking a two motivated IT Helpers to support the deployment of Windows 11 to endpoints, working in our Windows 11 IT clinics across the campus. This role will involve assisting with upgrading systems, troubleshooting installation issues, and providing hands-on support to university staff.

Key Responsibilities:

• Assist in deploying Windows 11 to staff devices.
• Troubleshoot and resolve technical issues during the upgrade process.
• Provide friendly and efficient support at IT clinics.
• Collaborate with the wider LIS community to ensure a smooth and timely rollout.

Requirements:

• Knowledge of Windows 10/11 operating systems.
• Ability to follow technical instructions and assist non-technical users.
• Strong communication and problem-solving skills.
• General knowledge of IT support and experience is desirable.

This is a fixed term appointment for 12 months.
For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.
For an informal discussion about the roles please contact James Wilkinson via email: james.wilkinson@port.ac.uk
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)