IT Infrastructure Engineer

at  Ripley Solutions

Ripley Solutions are IT support and service specialists, delivering projects for FTSE 100 companies. We provide IT consultant services to businesses of all sizes to design, develop and deploy future-ready IT infrastructure solutions.
We help drive digital transformation programs, create cost effective tailored IT solutions and prepare businesses to meet the challenges of increased competition, customer demands and changing operational priorities.

ESSENTIAL EXPERIENCE AND ATTRIBUTES

• Minimum 3+ years commercial experience
• Excellent documentation and communication skills
• Able to work autonomously and with minimal direction
• Knowledge of ITIL best practices for Service Management
• Proven experience of working with development/QA teams
• Microsoft Server 2016/2019/2022 and Windows Client Operating Systems
• Active Directory and Windows services (DNS, DHCP, ADFS, Certificate Services)
• VMware vSphere Virtualisation

DESIRABLE EXPERIENCE AND ATTRIBUTES

• Red Hat Enterprise Linux Server OS (or equivalent)
• Citrix remote access (XenDesktop and Netscaler)
• Cisco networking (Catalyst, Industrial and Nexus switching and routing)
• Dell EMC backup & storage (Networker, DataDomain, PowerProtect, Unity and PowerStore)
• HPE and Dell Servers (ProLiant, Edgeline, and PowerEdge families)
• Trellix ePO Endpoint Security
• Industry/vendor accreditation such as CCNA, RHCSA and VCP
• Project management experience

ADDITIONAL REQUIREMENTS

This role requires the job holder to:

• When required for specific project/client assignments, pass additional security vetting such as Security Check (SC) or Developed Vetting (DV) clearance. This will require the applicant to be a UK national or have been a resident in the UK for a minimum of five years, and to provide detailed information about their personal and professional background, including any previous criminal convictions or financial issues.
• Be able to perform elements of the job that are of a physically demanding nature. Reasonable adjustments will be considered for applicants with disabilities.
• Be able to perform elements of the job that require working at height. Reasonable adjustments will be considered for applicants with disabilities.
• Have a full driving license with access to a vehicle with relevant insurance.
• Be able to travel overseas occasionally.
• Be able to work unsocial hours to support clients as and when required

THE ROLE

To support our ongoing growth plans we are looking for a commercially experienced IT infrastructure engineer who will be responsible for providing expert-level break/fix support, routine maintenance, and project delivery for IT infrastructure.

KEY RESPONSIBILITIES INCLUDE:

• Leveraging strong problem-solving skills and root cause analysis expertise to diagnose complex issues, ensuring minimal downtime and optimal performance.
• Troubleshooting complex technical issues where the root cause is not apparent and may lie outside of your core skill set.
• Collaborating closely with cross-functional teams to implement IT best practices and adhere to ITIL framework standards.
• Working across multiple projects and adapting to changing priorities.
• Working with multiple vendors and client’s staff to deliver projects and resolve support incidents.

This role requires the job holder to:

• When required for specific project/client assignments, pass additional security vetting such as Security Check (SC) or Developed Vetting (DV) clearance. This will require the applicant to be a UK national or have been a resident in the UK for a minimum of five years, and to provide detailed information about their personal and professional background, including any previous criminal convictions or financial issues.
• Be able to perform elements of the job that are of a physically demanding nature. Reasonable adjustments will be considered for applicants with disabilities.
• Be able to perform elements of the job that require working at height. Reasonable adjustments will be considered for applicants with disabilities.
• Have a full driving license with access to a vehicle with relevant insurance.
• Be able to travel overseas occasionally.
• Be able to work unsocial hours to support clients as and when require