IT Infrastructure Lead/Engineer

at  dnata

dnata is one of the world’s largest air services providers offering ground handling, cargo, travel and flight catering services across five continents.

OVERALL PURPOSE OF THE POSITION

The IT Infrastructure Lead/ Engineer bridges IT and business, ensuring secure, resilient operations of IT systems and services. This role requires versatility in project management, documentation, solution design and support with a strong technical background and a focus on cybersecurity. Collaboration with internal and global teams, service providers, vendors and third parties is key.
Excellent communication skills and 3+ years in a similar lead role are essential. You will oversee hybrid infrastructure environments, working with an MSP to build capabilities and provide guidance.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee IT infrastructure, operating systems, and tools to ensure scalable, reliable platforms for business units.
• Plan, design, implement, maintain, and support networking, servers, telephony, communications, and cloud technologies.
• Enable and deliver IT strategy.
• Adapt systems to meet changing business needs.
• Implement and enforce IT policies, controls, and procedures.
• Identify and resolve issues in coordination with the IT Manager and stakeholders.
• Perform system audits and assessments.
• Enforce data protection and information security, including training and awareness.
• Collaborate with the service desk and outsourced IT providers.
• Provide exceptional end-user support across multiple sites, inspiring and enabling