IT Infrastructure Specialist

at  MCIS Language Solutions

IT INFRASTRUCTURE SPECIALIST

About Us
MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full time staff and engaging a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training, and training development for government, legal, police services and healthcare organizations in more than 300 languages.
VISION | To connect people globally through languages.
MISSION | To advocate for language rights and equitable access to critical information and services through language solutions and human connections.
VALUES | Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.

EMPLOYMENT REQUIREMENTS

• Proficiency in managing Windows Servers (2008+), Dell hardware, and virtualization platforms (VMware ESXi, Microsoft Hyper-V).
• Strong knowledge of network protocols, VLANs, firewall configuration, and performance optimization.
• Expertise in Microsoft 365, Microsoft Entra (formerly Azure AD), and hybrid cloud environments.
• Experience with Microsoft Azure services, including virtual machines, networks, and storage management.
• Proficiency in endpoint security solutions, including tools like Bitdefender GravityZone and vulnerability management.
• Expertise in email security, including protocols like SPF, DKIM, DMARC, and SMTP troubleshooting.
• Scripting expertise with PowerShell and familiarity with IT automation tools.
• In-depth understanding of VoIP and cloud-based communication systems like Zoom Phone.
• Excellent communication and interpersonal skills for collaboration with users, vendors, and stakeholders.
• Strong technical writing skills for developing and maintaining IT documentation, SOPs, and guides.
• Effective multitasking and prioritization in dynamic IT environments.
• High ethical standards and ability to handle sensitive information with confidentiality.
• Solution-oriented and proactive approach to problem-solving.
• Commitment to continuous learning and professional growth within the organization, including acquiring leadership and mentoring skills to support team growth.
• Preferred certifications: Microsoft Certified (Azure Administrator, Windows Server, or equivalent), CompTIA Network+/Security+, VMware VCP, or Hyper-V Specialist Certification.
• Must be available for rare after-hours or weekend work for critical incidents or urgent updates.

EDUCATION & EXPERIENCE

The IT Infrastructure Specialist should have a general post-secondary education in IT or computer-related fields, or a combination of experience and training. Training related to technology, and project management may be required. ITIL and/or Microsoft certifications would be an asset. While there will be some on-the-job training for the role, specific to MCIS needs, the incumbent should come to the position with an adequate amount of previous training.
The IT Infrastructure Specialist will have three (3) continuous years of relevant working experience in order to effectively fulfill the functions of this position. This experience will be comprised of data management, technology management, and/or working in a non-profit and culturally diverse environment. Given this previous experience, 3-6 months of on-the-job learning is required to understand the internal operational needs. This learning period will also enable the role to have a solid understanding of the organization’s culture, services offered, and operational needs.

ACCOMMODATIONS FOR JOB APPLICANTS WITH DISABILITIES ARE AVAILABLE ON REQUEST.

Job Type: Full-time
Pay: $70,000.00-$75,000.00 per yea

SOCIAL PURPOSE

Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.
Our Social Purpose Statement is that we exist to uphold the human right to be informed, heard, and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions, such as legal, health, educational or political access to information and services.
Learn more here: MCIS Social Purpose Journey

DUTIES AND RESPONSIBILITIES

Reporting directly to the IT Manager, this role is responsible for to managing and maintaining MCIS’ IT systems. The role supports a diverse range of infrastructure, including on-premises and cloud environments, ensuring secure, efficient, and reliable operations.
The IT Infrastructure Specialist’s key roles and responsibilities are as follows: