IT Lead Architect, Enterprise Monitoring

at  Eversource

The Lead Architect, Enterprise Monitoring owns Application Monitoring Core Platform and as a subject matter expert, drives Eversource’s Application Monitoring standards, processes and best practices for solution design and development along with driving road maps and lifecycle management. This position requires technical experience, problem solving skills and leadership to help advance and mature Enterprise Monitoring practice in the organization.

TECHNICAL KNOWLEDGE/SKILL/EDUCATION/LICENSES/CERTIFICATIONS:

Technical Knowledge/Skill:

• Proven experience as Reliability and Observability Leader with a hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level.
• Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, SolarWinds etc. is mandatory.
• Automation skills (PowerShell, Bash, Python etc.) is required.
• Experience with Cloud Technologies a must (Azure preferred).
• Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred.
• Proven experience in Agile.
• Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs.
• Experience in driving technology capability strategy and roadmap.
• Attention to detail.
• Continuous learning in emerging technology trends and tools
• Excellent communication, presentation, and written skills
• Excellent understanding of industry standards and technology trends
• Problem Solver, Team Player, and a proven leader
• Utility Space experience a plus
• Experience working with onsite and offshore resources.

Education: Bachelor’s Degree in STEM Program from an accredited College/University or equivalent experience.
Experience: A minimum of 8-10 years of leading design, development and implementation of Application and Infrastructure Monitoring Solutions and Capabilities and setting core standards and processes.
Licenses & Certifications: Certification in Observability and Reliability related Tools and Technologies

• Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management to streamline processes, reduce costs, and drive maturity.
• Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions.
• Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture, evaluate monitoring needs/risk assessment and recommend appropriate Monitoring solutions that are best FIT (impactful and visible) ensuring high system reliability.
• Responsible for Operationalization and execution of monitoring activities within the IT product line teams.
• Partner with Infrastructure Team for technical support and necessary integration to strengthen observability. Additionally, partner with IT Security for similar integration and enablement of capabilities where feasible.
• Standardize Tools at each architecture layer to maximize capabilities and optimize operations.
• Bring information together on a single pane of glass to enable observability, with persona-based dashboards to provide the right insights for different stakeholders.
• Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency.
• Provide technical direction on best practices, design considerations, including performance, scalability, and maintainability.
• Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity.
• Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.).
• Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis etc.
• Collaborate across IT, Business and Production Support Team to support key business programs & initiatives.
• Communicate status and operational health to all stakeholders.
• Research, review, recommend, and implement best practices and trends seen in the industry as applicable.
• Lead Community of practice and Federated Developers to mature the program.
• Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements.