IT Lead

at  Arup

JOINING ARUP

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

• We’re looking for a client services lead to be the front-door to technology services, to the rest of the organisation. As the IT Lead for our Client Services team, you will be responsible for providing leadership and oversight of day-to-day operations, ensuring the efficient and timely resolution of IT issues for end-users. This includes maintaining smooth operations, while addressing challenges promptly to keep the business running seamlessly.
• This role requires strong technical expertise across digital technologies, including hardware, software, networking, and security protocols. You’ll leverage this knowledge to troubleshoot and resolve technical issues, manage systems effectively, and support the organization’s evolving technology needs.
• In addition to technical responsibilities, you will collaborate with both regional and global teams to deliver top-tier Digital Technology services to Arup colleagues and external clients. Your role will be critical in ensuring users experience the best possible support through multiple communication channels.
• Furthermore, you will work closely with other IT departments to ensure alignment with company policies, assist with system upgrades, and help manage IT asset inventory. Strong leadership, communication, and problem-solving skills are essential in driving team success and maintaining operational excellence.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

IS THIS ROLE RIGHT FOR YOU?

• Technical Expertise: Strong understanding of desktop support services in a Microsoft environment, including hardware, software, and infrastructure (e.g., patching and general network troubleshooting, VMware, UPS).
• Problem-Solving Skills: Ability to analyze and resolve complex technical issues efficiently, ensuring minimal disruption to business operations.
• Communication Skills: Excellent written and verbal communication, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• ITIL/Service Management Knowledge: Familiarity with ITIL processes or other IT service management frameworks to ensure effective and standardized IT service delivery across the organization.
• Influence & Leadership: Ability to persuade and inspire through compelling communication and subject expertise, driving positive change and gaining support.
  Not ready to apply just yet, or have a few questions? Please email Kat.Falepau@arup.com

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

• We’re looking for a client services lead to be the front-door to technology services, to the rest of the organisation. As the IT Lead for our Client Services team, you will be responsible for providing leadership and oversight of day-to-day operations, ensuring the efficient and timely resolution of IT issues for end-users. This includes maintaining smooth operations, while addressing challenges promptly to keep the business running seamlessly.
• This role requires strong technical expertise across digital technologies, including hardware, software, networking, and security protocols. You’ll leverage this knowledge to troubleshoot and resolve technical issues, manage systems effectively, and support the organization’s evolving technology needs.
• In addition to technical responsibilities, you will collaborate with both regional and global teams to deliver top-tier Digital Technology services to Arup colleagues and external clients. Your role will be critical in ensuring users experience the best possible support through multiple communication channels.
• Furthermore, you will work closely with other IT departments to ensure alignment with company policies, assist with system upgrades, and help manage IT asset inventory. Strong leadership, communication, and problem-solving skills are essential in driving team success and maintaining operational excellence

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

• You will be a pivotal figure in driving innovative technology solutions that impact the business, providing both immediate IT support and long-term digital transformation. The role offers dynamic, varied work where you collaborate with senior leadership and influence the digital roadmap. This position allows you to take ownership of key IT processes and make a real difference, ensuring technology enhances business productivity while solving complex technical challenges.
• This role offers significant growth opportunities, including leadership experience by managing Service Analysts and exposure to cutting-edge technologies like cloud services, cybersecurity, and enterprise software. You’ll have the chance to work in a global environment, develop new skills in technology and digital strategy, and be part of an organization that encourages continuous learning and innovation, providing ample room for career advancement within Arup’s global network.
• A typical day involves troubleshooting technical issues and engaging with the leadership team on strategic technology projects. You’ll respond to user needs, manage IT service tickets, and ensure the delivery of essential IT equipment. In between operational tasks, you’ll contribute to broader digital initiatives, ensuring the business benefits from the latest innovations and technology solutions. Each day is varied, fast-paced, and offers opportunities to make a meaningful impact on both users and the business