IT Lead, Programs, Products & Project Delivery Services

at  Legal Aid Ontario

Union: OPSEU
Job Number: J0125-0771
Job Title: IT Lead, Programs, Products & Project Delivery Services (12 months)
Job Type: Contract
Contract Duration (months): 12 months
City, Province, Country: Toronto, Ontario, Canada
Job Location: Toronto
Job Category: Information Technology
Role Designation:
Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.
Open Positions: 1
Posting Date: January 24, 2025
Closing Date: January 31, 2025
Salary: $112,626.04 - $130,564.48/Year
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

KEY ACCOUNTABILITIES

• Support IT management with delivery of products, programs and project services within the IT Delivery services group for the Microsoft Portfolio.
• Work with Manager, IT Programs, Products, & Projects Delivery Services to develop roadmaps for IT products and programs based on approved IT Business Plan
• In consultation with Manager, IT Programs, Products, & Projects Delivery Services, plan the activities and priorities in the portfolio area with a view of synchronization and resource prioritization and to avoid resource shortfall or conflicts impacting delivery
• Work with the, Manager, IT Programs, Products, & Projects Delivery Services, to develop proactive risk and issue management for each approved work stream
• Coordinate with project managers to develop timelines, scope and budget
• Delegate tasks within the project teams to project managers, business analysts, quality assurance/testers, developer, technical staff, and other resources assigned
• Intervene when development is behind schedule
• Ensure the process meets IT programs, products, & projects delivery services standards and development lifecycle process
• Oversee the design, testing and development process
• Reviews and confirms the system requirements and desired features for future state solution(s) to meets business purpose and scope objectives
• Coordinate application system or development releases, ensure development and testing environments are available and managed in a controlled planned release schedule, and have received CAB approvals prior to production release

Additional duties:

• Collaborate with IT System Analysts, Administrators, Developers, Technical Analysts and DBAs to confirm the overall architecture platform being recommended is sound from a technical & security standard
• Participate and/or present product strategy/ architecture solution/status updates on new or existing system / application development solutions
• Works with business project sponsors/lead to understand business problem to be resolved by the technical solution, and facilitates a continued open communication channel to ensure the solution meets business purpose and is fit for use once delivered.
• Works with the IT or 3rd party vendor’s project manager to confirm project scope, identifying high-level project milestones, preparing work breakdown structures and other related project deliverables for the overall technical solution and implementation
• Work with internal IT professionals and/or 3rd party vendor to put forward recommendations on the technical solution options to meet the business need
• Work with the IT management to support the implementation privacy impact assessment, threat risk assessment, data conversion, infrastructure and other readiness related items
• Monitor and coordinate the workflow between the related IT programs, products and project in the portfolio stream assigned; propose process improvements where necessary
• Prepare RFIs or RFPs for acquisition of new technology solution or service
• Flexibility to interchange between portfolios or cover delivery roles or functions as required based on the initiative and department need

REQUIRED SKILLS & EXPERIENCE

• Demonstrated ability to apply IT methods, professional knowledge and development lifecycle standards and practices to complex tasks and situations;
• With the delivery services team, facilitates/conducts use case or personas and journey mapping with stakeholders, users and customers, to help establish and define the system workflow processes to meet requirements
• Ability to scan marketplace and LAO existing technical products owned for solution suitability to meet the business need and technology capabilities being sought,
• Ability to quickly understand business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.
• Experience and\or knowledge with all aspects of infrastructure – ISPs, networks, servers, switches, vmware, security monitoring and tools, IT monitoring tools, telephony
• Experience in working with a multi-site endpoint implementations and rollouts
• Knowledge of current and emerging technological solutions related to CMS, CRM, Finance ERP solutions, specifically with Oracle Microsoft products
• Knowledge of cloud technologies
• Experience with Microsoft Dynamics 365, Customer Relationship Management system(s), TFS, DevOps, and M365.
• Demonstrated communication and leadership skills
• Staying abreast of trends and new products and services in the Information Technology industry, with an external perspective to research, learn, and collaborate with outside experts and vendors.
• Ability to analysis complex problems or system conflicts, interpret, and problem solving competencies.
• Demonstrated experience leading systems or application delivery components of multiple IT technology projects from concept to implementation.
• Knowledge of ITIL practices and framework, understanding the practice of Agile/Scrum methodologies, and PMBOK principles; PMP designation is an asset

Education:

• University Degree in Information Technology or Business Administration, or a minimum of 7 years equivalent experience
• Master’s Degree in Management of Technology and Innovation or Master of Business Administration (MBA), or equivalent program is an asset

This position is collectively represented by OPSEU and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.
Only those candidates selected for an interview will be notified.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.
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• Collaborate with IT System Analysts, Administrators, Developers, Technical Analysts and DBAs to confirm the overall architecture platform being recommended is sound from a technical & security standard
• Participate and/or present product strategy/ architecture solution/status updates on new or existing system / application development solutions
• Works with business project sponsors/lead to understand business problem to be resolved by the technical solution, and facilitates a continued open communication channel to ensure the solution meets business purpose and is fit for use once delivered.
• Works with the IT or 3rd party vendor’s project manager to confirm project scope, identifying high-level project milestones, preparing work breakdown structures and other related project deliverables for the overall technical solution and implementation
• Work with internal IT professionals and/or 3rd party vendor to put forward recommendations on the technical solution options to meet the business need
• Work with the IT management to support the implementation privacy impact assessment, threat risk assessment, data conversion, infrastructure and other readiness related items
• Monitor and coordinate the workflow between the related IT programs, products and project in the portfolio stream assigned; propose process improvements where necessary
• Prepare RFIs or RFPs for acquisition of new technology solution or service
• Flexibility to interchange between portfolios or cover delivery roles or functions as required based on the initiative and department nee