IT Local coordinator

at  Imerys

The Company
Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
IT Local coordinator
Job Summary
Job Purpose
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than
40 countries, and €4.3 billion in revenue in 2022.
Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys’ solutions contribute essential properties to customers’ products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
Digitalisation of the factory is a challenge for all organizations. Connecting the shop floor must be a global project if aiming at becoming a smart factory.
Breaking the cultural boundaries between Information technologies (IT) and Operation technologies (OT) enables Imerys to build its own path towards Manufacturing applications solution deployment.
The IT/OT team implements, enforces standards and policies as defined by the Group.
The IT/OT team designs, deploys and supports regional and Business areas specific solutions and applications.
This position is part of the IT/OT Support team
The IT local coordinator is responsible for IT Customer Care and IT OT operation support first at our Willebroek site but on others as needed be as secondary priority. She/He is the point of contact between the site and the IT groups to ensure compliance with group policies, security and site daily operations needs. The IT local coordinator role is also to contribute to the smooth operation of the Global Help Desk and the Imerys computer network.

He / She will be responsible to act as IT local representative for change management requests

• Workstations
• Network
• Infrastructure
• Security
• Applications
• Asset management

Job Scope

• Organization / BA : IGC
• IT OT applications in coordination with solution editor or support

Application category - Application:

• SCADA - WinCC

• Bear the global vision of support activities and ensure crosswise their strategic coherence with group global strategy, business orientations, organization and IT
• Ensure that all support demands (Incident, Requests, Complains) are taken care of respecting quality and delivery delay expectations
• Guarantee service delivery compliance with support processes and standards in place
• Not only solve issues but work with a strong continuous improvement mindset.
• Develop a strong understanding of projects impacting the service area and ensuring service impact is minimized
• Act as a problem solver: technical (infrastructure, network), functional (application), organizational (user training, internal organization issue)
• Have an escalation role within the operations and IT organization
• Define, follow up customer satisfaction indicators and present results to IT organization
• Define and follow up support performance indicators to implement continuous improvement approach
• International travels around Europe may require a physical effort associated with luggage and professional computer transportation. Hours can be extensive as well due to travel