IT Local Support Technician

at  Teleperformance Portugal

What you can expect
IT Local Support Technician – for IMAC, field and local support, including deployment and release management.

What you’ll do

• Responsible for field IT issues on each of the Teleperformance sites;
• Resolution of tickets assigned by the IT Helpdesk (most complex cases or that resolution cannot be performed remotely);
• Responsible for deployment PCs (within the different project setups) and Laptops;
• Perform PC repairs within the processes and situations defined and interact with repair suppliers;
• Responsible for the following processes related to stock and Asset Management (incoming, processed, delivered and decommissioned PCs and Laptops);
• Implementation.

What you’ll need

• High Scholl degree (preferred in Technological field);
• Fluency in English and Portuguese, written and spoken (minimum B2);
• Good understanding of hardware and software installation and configuration;
• Experience using and troubleshooting applications;
• Good knowledge of Microsoft based operations systems;
• Knowledge of software distribution;
• Accustomed to using and troubleshooting mobile tools and applications;
• Achievement oriented and Analytical ability;
• Customer oriented, Interpersonal skills and Problem solving.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• Responsible for field IT issues on each of the Teleperformance sites;
• Resolution of tickets assigned by the IT Helpdesk (most complex cases or that resolution cannot be performed remotely);
• Responsible for deployment PCs (within the different project setups) and Laptops;
• Perform PC repairs within the processes and situations defined and interact with repair suppliers;
• Responsible for the following processes related to stock and Asset Management (incoming, processed, delivered and decommissioned PCs and Laptops);
• Implementation